FAQs
When do reservations open up?
We open reservations on the 29th of each month at 00:01 for three months ahead. For example, reservations for December open up on 29th August each year and reservations for January open up on 29th September.
How can I book a table?
We take bookings only through our website. Please follow all the steps – you should receive a confirmation email with your booking details. This sometimes ends up in your Junk folder. Please note we do not take bookings by email or phone.
Why haven’t I received a confirmation email?
We find that often your confirmation email can end up in your Junk folder so please check there. If you still can’t find one please contact us at the restaurant and we can check your reservation went through.
Why do you need to take my card details when I make a reservation?
We take your card details at time of booking to secure your reservation. You will not be charged anything at this time. We will only charge a cancellation fee if you cancel your table with less than 24 hours notice and we are unable to re-sell the table. If you cancel before this time you will not be charged. Please see our Terms & Conditions for more details.
Why can’t I book a table?
We are sorry but we may already be fully booked OR we may be closed for staff holidays. But do keep checking back or add yourself to our waitlist – any cancellations we get are translated straight back into available tables on our website and anyone on our waitlist for that date is notified straight away by email.
Can you cater for my dietary requirements?
We can cater for all sorts of dietary requirements – vegetarian, vegan, gluten-free and allergies. Please advise us at time of booking.
However, we do operate out of a very small kitchen and we are NOT able to guarantee that cross-contamination won’t occur. If you have a very serious allergy and are at risk from anaphylactic shock we will not be able to accommodate your booking. If you have any concerns please feel free to call us and discuss.
How long does a tasting menu experience last?
We recommend allowing 3 hours.
Where can I park my car?
We don’t have a customer car park. Parking in Ambleside at peak times can be difficult so please allow plenty of time. Street parking is generally only free for 1 hour, and you must display a disk in your car window (we can provide these). There are multiple pay car parks around the village where you can leave your car for longer periods.
Can you recommend a taxi firm?
Yes Amber Taxis 015394 68681 and Ambleside Taxi Company 015394 68222 and John’s Taxi for larger parties, 07759143423.
Can I buy gift vouchers or pay for a meal?
Vouchers are on sale for the Old Stamp House restaurant. They can be purchased on our website for set amounts. We do not sell gift vouchers for alternative values. However, we can arrange for you to pay for the value of a meal for a friend or family member – to do this please call us on the day of their reservation and we will take a card payment over the phone. Please allow 5 working days for gift vouchers to arrive through the post. We do not email gift vouchers.
Why can’t I buy a gift voucher?
I’m sorry but when we close for staff holidays we suspend gift voucher sales temporarily. This is because we cannot guarantee timely processing and delivery whilst our staff are taking a well earned break. We always reinstate gift vouchers sales when staff return to work.
Do you have disabled access?
We regret that owing to the nature of the historic building we do not have disabled access. We apologise for any disappointment.
Are you dog friendly?
We are sorry but we don’t allow dogs in our restaurants. We love dogs but this is out of courtesy to our other guests.
Why haven’t I heard back from you yet?
We open Wednesday through to Saturday. If you email or phone us outside these days we may not get back to you until our working week begins. We also close for staff holidays (dates are shared on our website) so there may be a longer delay in replying to your enquiry at these times whilst our staff enjoy a well-earned break. We will do our best to get back to you asap on our return and thank you for your patience and understanding.
